Wellsite Report Blog

Posted on September 6th, 2019 - Posted in Management | Tips and Tricks

Make the Most of Texting

Have you ever sworn you sent a text message, just for the recipient to swear they never received it? Or have you gotten a text from a friend that is so long it splits into multiple messages, gets sent out of order, and you’re left scratching your head? Trying to figure out an out-of-order text string can get frustrating. Text messages should be straightforward. But when you’re sending an important company text to many different employees, all of whom have different phones, carriers, and connectivity strength, it has the potential to get complicated.

Now that we support SMS text messaging through Wellsite Report, we want to ensure your texts are getting through successfully and your message is effective. Here are some tips and tricks to help you use our SMS messaging feature to its full potential:

• Stay accountable. You can download a delivery report to see who received the message and who didn’t. No more claims of “I never received it” ever again!
• Keep a history. WSR will take care of all the archives of your texts. No scrolling through your own phone or trying to remember who you messaged and when – just check WSR and all the information is there.
• Check your characters! Texts you send get encoded to ensure they send successfully to all different types of phones and carriers. To ensure your message will be read correctly by all your recipients, use this handy tool. It will let you know if your message will fit into one text message or if any characters you’re using are unsupported.
• Utilize Attachments! We support image files (.jpg, .png, .gif) and PDFs. You can attach one file per text message. This is a great way to disseminate directions to a pad or other information that’s handy on a phone.
• Maybe skip the emoji. Not only can an emoji get you sued, but a simple 🙂 could throw off your character limit and split one simple text into two.
• Be aware of accented letters. Some accented letters will be a-okay on our text message service (ñ, à, and ö), but characters such as á, í, or ú are not included. This is a great reason to check your message first.
• Know your audience. Don’t forget that you can select who gets your text. Each text can get sent to specific people, roles, or bases.

With their 98% open rate, text messages are a great way to distribute information to your employees. Use these tips to ensure your texts are efficient and effective and make the most out of texting through Wellsite Report!